1. Acceptance of Terms

By registering on shivamoggataxi.com, making a booking, or using our services in any form, you agree to be bound by these Terms and Conditions in full. If you do not agree, please do not use our services.

Shivamogga Taxi reserves the right to modify these terms at any time. Continued use constitutes acceptance of updated terms.

2. Booking & Confirmation

• Bookings can be made online via our website or by calling 7760898163.
• A booking is confirmed only after you receive a Booking Reference ID (e.g. STX-XXXXXX).
• You must provide accurate pickup location, destination, date, time, and contact details.
• We reserve the right to assign any available vehicle of equivalent category.

3. Fare & Billing Policy

• Minimum 300 km per day: All trips are billed for a minimum of 300 km per day. Even if actual distance is less, the customer is charged for 300 km.
• One-Way Drop = Round Trip Fare: One-way drops are billed as round trip (actual km × 2) because the driver must return empty.
• Multi-day trips: 300 km minimum applies per day.
• Driver Allowance: A fixed daily driver allowance is added to every trip and is non-negotiable.
• Toll charges, parking fees, and state entry permits are NOT included. These are paid by the customer in cash at actuals.
• GST: Applicable GST is added to the total fare and reflected in the invoice.

4. Night Charges

• Driver operating hours: 6:00 AM to 10:00 PM (normal hours).
• 10:00 PM to 12:00 Midnight: An additional surcharge of ₹150 per hour (or as set by admin) applies.
• After 12:00 Midnight: A flat surcharge of ₹700 (or as set by admin) applies.

5. Odometer & Distance Policy

• Driver records the odometer reading at time of pickup (start odometer).
• Driver records odometer reading again at time of trip completion (end odometer).
• Total km billed = End Odometer − Start Odometer, subject to the 300 km/day minimum and round-trip rules.
• Any detours during the trip (temples, shopping, sightseeing) are included in the odometer calculation.
• The final bill is generated by admin and available in the customer's dashboard after the trip ends.

6. Payment Terms

• Online Payment (Razorpay): Booking is confirmed upon successful payment.
• Cash Payment: Customer pays the driver in full at completion of trip.
• GST invoices are issued for all completed trips and available for download in the user dashboard.

7. Cancellation Policy

• Cancellations must be requested by calling 7760898163 before the driver is dispatched.
• Once the driver has been dispatched, a cancellation fee may apply.
• No-shows are non-refundable.
• We reserve the right to cancel bookings in case of vehicle breakdown or force majeure. Full refund provided in such cases.

8. Passenger Conduct

• Smoking is strictly prohibited in all vehicles.
• Maximum 2 large bags permitted per booking.
• Abusive behaviour towards drivers is grounds for termination of the trip without refund.
• The number of passengers must not exceed the vehicle's seating capacity.

9. Liability

• All vehicles carry valid third-party insurance.
• We are not responsible for loss of personal belongings in the vehicle.
• Our maximum liability shall not exceed the total fare paid for that specific trip.

10. Contact Us